Detailed information regarding what personal data and other information we collect from you, how we collect it, and how it is used;
Further descriptions of the parties with whom and for what purposes your data is shared; and
What rights you have regarding your personal data.
2. What personal data do we collect about you?
- Your first and last name;
- Residential and billing address;
- Company name;
- Company details;
- Occupational role;
- Social medial name and profile;
- Internet Protocol (IP) address;
- Contact details (e.g., telephone number, fax number, e-mail address);
- Date of birth;
- Purchase and ordering history ; or
- Other information you voluntarily provide.
3. When do we collect personal data about you?
Healing Supply does not collect any Personal Data from you through the Site unless you voluntarily choose to disclose such information. We may ask you to provide certain Personal Data at various times and places on the Site. In some cases, if you choose not to provide us with the requested Personal Data, you may not be able to access all of the Site or participate in all of its features. For example, we may collect Personal Data from you when you:
Register, subscribe, or create an account with us;
Purchase products from Healing Supply through our Site;
Open or respond to our e-mail offers;
When you voluntarily provide us with information through our customer surveys which we may then link to Personal Data that we previously collected about you;
Contact customer service, use our “Connect” feature to converse with a Healing Supply representative, or make use of our customer support tools;
Sign-up for our e-mail updates and newsletters, such as our “Essential Insights” newsletter;
Connect, link or “share” our Site via social networking sites;
Provide ratings or reviews of our products and services;
If you give us Personal Data of a third party, you represent that you have provided notice to, and received authorization to provide such information from, that third party.
4. How do we use personal data?
Healing Supply uses the Personal Data we collect to render services to you or in order to fulfill a contractual agreement with you when you visit our Site. This includes:
Establishing an online Healing Supply account for you at your request;
Processing online purchase orders, tracking and keeping you informed about the status of your order;
Providing customer service (for example, answering your questions or responding to a request);
Sending you reminders, updates, support, administrative messages, service bulletins, and requested information; and
Communicating and providing additional information that may be of interest to you about Healing Supply and our third party business partners at your request;
We use the Personal Data we collect when we have legitimate business reasons to do so, pursued by a third party or us, so long as it is compatible with your rights and expectations of privacy. This includes to:
Operate, maintain and improve the Site, our services, and our products;
Perform analytics and conduct customer research;
Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria, such as health care professionals;
Allow you to interact with certain third-party content service providers (for example, to enable you to link to, or view content from, third-party sites within our Site, or view our content on a third party site);
Allow you to participate in interactive features of our Site when you choose to do so;
Administer online surveys or special offers from us or through our third party business partners;
Improve our Site, customer service, products and services and overall user experience;
Enhance other information we have about you to help us better understand you and determine your interests;
Identify your preferences so can we notify you of new or additional products, services, and promotions that might be of interest to you;
Healing Supply also has legal grounds to use your Personal Data:
For fraud prevention, public safety, and enforcement of our corporate reporting obligations and Terms and Conditions,
To comply with the law, regulation, court order, subpoena or other legal process.
5. What about sensitive personal data?
With your explicit consent;
To protect the vital interests of you or another person, in cases where you are physically or legally incapable of giving consent;
Where the processing is necessary for purposes of preventive or occupational medicine, the provision of health or social care or treatment or the management of health or social care systems and to contract with a health professional; or
For the establishment, exercise or defense of legal claims, or to the extent permitted and required by applicable law.
Unless otherwise required by applicable law, you are not required to provide us with any of your Sensitive Personal Data when using our Site. Should you choose not to, your decision would not prevent you from using our Site.
6. What other information do we collect?
As with many other websites, as you navigate through and interact with our Site, we may use automatic collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Site, including the resources that you access and use on our Site, traffic data, location data, logs, language;
Date and time of access, frequency, and other communication data;
Information about your computer and internet connection, including your operating system, host domain, and browser type (for example Internet Explorer); or
Details of referring websites (URL).
The information we collect automatically is statistical data that helps us improve our Site and deliver a better and more personalized service, including by enabling us to:
Determine Site traffic patterns;
Count the number of Site visits;
Determine traffic sources so we can measure and improve the performance of our Site;
Share or sell such information to third parties;
Help us to know which pages and content are the most and least popular; and
Determine the frequency and last date of your visit to our Site.
7. Cookies and other technologies
8. How do we share information?
With our contractors, suppliers and vendors who provide services for us on our behalf, such as processing and fulfilling orders; data analytics and storage; assistance with direct marketing and distribution of e-mails and other communications; fraud prevention services; delivery and logistics; and to accomplish the other purposes for collection described above;
In the event we or any of our affiliates file for bankruptcy, or where there is a transfer of ownership (or assets) in connection with proposed or consummated corporate reorganizations of Healing Supply or any of our affiliates, such as actual or potential mergers, acquisitions, or sales of business units;
To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting Healing Supply, include to enforce our Terms and Conditions;
In response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
With your consent.
We also may disclose information we collect automatically:
For the same reasons we might share Personal Data;
With third party business partners for their own research and analysis; or
With third-party advertisers or other vendors to place our advertisements on our Site and on third-party sites, to facilitate targeted content, and to analyze the effectiveness of our advertisements.
9. Your choices about how we use and disclose your information
Commercial Emails: You may choose to opt out of receiving commercial e-mails and other educational materials from us about our products and services by following the instructions contained in any of the e-mails we send or by signing into your account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial e-mail messages, we may still e-mail you non-commercial e-mails for lawful purposes including, for example, to manage your any account you have with us, respond to your requests, execute agreements with you and manage your transactions on the Site. Please allow us five (5) business days from when the request was received to complete the removal. You may update your account preferences at any time. If you wish to opt out of receiving offers directly from our third-party business partners, you can follow the instructions in the e-mails that they send you.
EU Users and Commercial Emails: If you are a user based in the EU, we only send you commercial e-mails or other educational materials when we have obtained your explicit prior consent (i.e., opt in), except where we have obtained your e-mail address in the course of a sale or negotiations for a sale of a product or service and where the commercial e-mails are only marketing similar products or services.
10. Your rights regarding your personal data
Under applicable data protection law, you may have certain rights with respect to your Personal Data, including the following:
- Access: The right to request access to your Personal Data, which includes the right to obtain confirmation from us as to whether or not Personal Data concerning you is being processed, and where that is the case, access to the Personal Data and information related to how it is processed;
- Rectify or Erase: The right to rectification or erasure of your Personal Data, which includes the right to have incomplete Personal Data completed;
- Restrict: The right to restrict obtain a restriction of processing concerning your Personal Data, which includes restricting us from continuing to process your Personal Data under certain circumstances (e.g., where you contest the accuracy of your Personal Data, for a period enabling us to verify the accuracy of the Personal Data);
- Object: The right to object to the processing of your Personal Data under certain circumstances, including objecting to processing your Personal Data for direct marketing purposes, or objecting to processing your Personal Data when it is done based upon legitimate interests;
- Data Portability: The right to data portability, which includes certain rights to have your Personal Data transmitted from us to another controller; and
- Consent: Where data processing is based on your consent, the right to withdraw consent at any time.
Any requests related to the above rights may be made by sending an e-mail to firstname.lastname@example.org. We will respond to your request within a reasonable period of time and in accordance with applicable law. In certain jurisdictions, you also have the right to lodge a complaint with a supervisory authority.
11. What about the privacy on third-party sites?
12. What about site security?
Healing Supply takes appropriate steps to manage the privacy of your Personal Data and the security of the Site. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Data. Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Healing Supply cannot guarantee that your Personal Data is under absolute security with the existing security technology. If you have any questions about the security of our Site, you can contact us at email@example.com.
13. How long do we retain personal data?
14. What about children’s privacy?
Healing Supply does not intend that any portion of its Site will be accessed or used by children under the age of 16, and such use is prohibited. Our Site is designed and intended for adults. By using the Site, you represent that you are at least 18 years old and understand that you must be at least 18 years old. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed Personal Data to us, please contact us at firstname.lastname@example.org. A parent or guardian of a child under the age of 16 may review and request deletion of such child’s Personal Data as well as prohibit the use thereof.
15. Is personal data transferred internationally?
16. How to contact us
Healing Supply is a Trade Mark of Int Corp Asset Management, Ltd.1110 Elliott Court Business Park. Herald Ave. Coventry – West Midlands, CV5 6UB Engand UK